TCI Global Toolkit: Service DeliveryOn-the-Job Training
What Is It?
Ways of enhancing service providers’ knowledge and skills at their place of work while they provide services, as opposed to offsite training. On-the-job training can be used instead of, or as a complement to, other learning approaches such as classroom-based training or online/mobile learning.
On-the-job training can be:
- A separate training on its own or reinforce knowledge and skills following an intensive offsite training
- Focused on a particular skill, such as provision of long-acting and reversible contraceptives (LARCs) or effective counseling, or broad.
- Centered on clinical and/or non-clinical skills
- Appropriate for both public and private family planning facilities
What Are the Benefits?
- Generally less costly than offsite training
- Expands the number of skilled providers
- Learning and practice occurs in the same environment where the job is performed; can be tailored to the needs of the particular facility and/or provider
- Opportunity to gain or strengthen a clearly defined, limited set of skills
- Less time away from the work site and less disruption to client services
- Training staff in underserved areas brings a full range of services to those communities
- Addresses issues with provider bias, increasing opportunities for clients to access a range of family planning methods
How to Implement?
Assess training needs
Before conducting training activities, you should conduct an assessment of providers’ knowledge, attitudes and performance. This will help you determine current capacities and training gaps among your staff. Then you can decide which family planning knowledge and skills you want to strengthen through on-the-job training.
You can use or adapt an assessment checklist developed by Tupange Pamoja to inform focus areas of mentorship to inform your decisions. For example, do you want to strengthen a specific area, such as postpartum family planning? Would you like providers to practice a certain skill, such as IUD insertion and removal?
Select the type of training to conduct
Once you have determined what family planning topics your training program will cover, determine what type of on-the-job training works best for the providers in your setting:
- In-service training: Training employees during the course of their employment, as opposed to pre-service training (given while they are students, before they are employed). While it is common for in-service training to be conducted outside the workplace–for example, in a classroom setting–it can also be incorporated into on-the-job training. The goal of on-the job in-service training for family planning is to offer practical learning experiences for providers in their own work environment (for example, inserting IUDs or implants in actual patients, with mentorship) as opposed to using models in a classroom setting.
- In-reaches: In-reaches refer to a specific type of in-service training in which a team of trained family planning providers, possibly from nearby facilities or higher level facilities, visits a service delivery point and provides training and mentorship to the facility staff while providing services to clients. Often focusing on provision of LARCs and/or permanent methods, the team works side-by-side with your team, providing your providers with hands-on experience and enabling them to eventually provide these methods without the assistance of the visiting team.
- On-site mentoring: A highly experienced health care provider guides improvement in the quality of care delivered by other providers and the health care systems in which they work through a sustained collaborative relationship. Such mentoring offers opportunity for learning-by-doing, real-time practice and feedback. The mentors will need training of their own to standardize their knowledge and skills, ensure their clinical skills are up-to-date and that they are familiar with the latest policy updates and mitigate any signs of provider bias. Sometimes, the term “supportive supervision” is used to mean on-site mentoring. See box on Tips for On-site Mentoring for more information.
- Refresher training: Refresher training ensures that knowledge and skills obtained in a comprehensive training session are continually being strengthened and that information is not lost after the official training. Refresher trainings can take place in-person through formal training and/or TCI coaching sessions.
- Mobile phone-based learning: Providers receive learning modules–either full training modules or refresher training following a classroom training–via text, audio or video on their mobile phones. Mobile phone-based learning is flexible, allowing providers to access the content according to their own schedules. Here’s an example of Nigeria uses the distance learning education (DLE) app call the “My Family Planning Guide” to provide additional coaching support.
These different approaches can be combined to suit your needs. For example, you may want to have an in-reach to train your providers on IUD insertion, followed by on-site mentoring to ensure providers are using the new skills properly. Or you may decide to deliver refresher training through a mobile application.
Tips for On-site Mentoring
Ensure mentors understand how often mentoring should occur, what records should be kept and what reporting should take place and to whom. Tools you may find helpful include: Family Planning Mentorship, Log Book, Family Planning Mentorship Participant Registration Form, and the Supportive Supervision Tool for Reproductive Health Services. Schedule mentoring sessions in consultation with facility heads and mentees, so they can select a time with maximum client flow. Provide mentees with printed resource materials, such as these materials developed for training on LARCs in Kenya. Printed resources such as these are helpful references for mentees to refer to later, as necessary. Schedule regular mentoring sessions, to understand the specific individual challenges of their mentees. The relationship between mentor and mentee is very important. To be most effective, the relationship should be respectful and supportive and focused on learning and exchange.
Plan the training schedule
- First, identify individuals to provide the necessary training. Trainers may be existing staff at the facilities, or you may need to bring in external trainers. They may have other duties in addition to training, or they may be full-time trainers. Make sure trainers have sufficient supplies, such as LARC training models, contraceptive commodities, stationery and consumables, to facilitate their training. Where necessary, provide transportation support to help trainers reach the trainees (if at different facilities).
- Next, determine what methods, sources or materials you need to complete the trainings. The following are some on-the-job training curricula developed by NURHI:
Conduct the training activities
Reassess post-training knowledge, skills and needs of staff
Monitor the on-the-job training program regularly
What Is the Evidence?
- In Senegal, an approach called TutoratPlus incorporated on-site mentoring and skills reinforcement (in addition to task shifting and community outreach). After the approach was implemented, all 290 participating facilities were equipped to offer long-acting reversible contraceptives to clients, compared with not quite half of facilities before the approach began (GHSP).
- Evidence from Senegal showed that refresher training delivered through mobile devices was successful and acceptable to trainees. Participants’ knowledge of contraceptive side effects increased significantly, and participants liked the format and pace of the course (GHSP). Such an approach could be incorporated into more traditional in-service training approaches.
- Tupange conducted multifaceted provider training, including mentoring and in-reaches. This helped increase the number of trained providers. For example, some health centers had only one trained provider prior to Tupange in-reaches, but by the end of the project had three or four who could provide them. In addition, there was a statistically significant increase in the number of facilities that offered implants and IUDs at the end of the program, and logistics management for implants and IUDs improved (stock-outs decreased). Furthermore, there was also an increase in the use of IUDs and implants among women using these facilities. While there were probably a range of reasons for this increase, the use of mentoring and in-reach approaches in Tupange facilities likely also contributed (GHSP).
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What are some of the benefits of on-the-job training?
What is the first step in implementing an on-the-job training?
After completing an on-the-job training, it is important to continually monitor and assess the success of the program. Assess the capacity of staff to complete their work, the learning process of the staff and note any new gaps or challenges that emerge.
Pairing structured on-the-job training with other complementary training approaches can help ensure that the training fully addresses the needs of the trainees. For example, you can instruct trainees to complete online pre-work to acquire a knowledge base before an in-service training session, or convene in-person or online discussion groups to address any ongoing questions from the trainees.
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- Make sure the learning goals for your on-the-job trainings are fully defined and shared with the participants.
- Pairing structured on-the-job training with other complementary training approaches can help ensure that the training fully addresses the needs of the trainees. For example, you can instruct trainees to complete online pre-work to acquire a knowledge base before an in-service training session, or convene in-person or online discussion groups to address any ongoing questions from the trainees.
- Consider using pre-developed competency-based checklists to assess that the skills of the providers are increasing along with the training activities.
- Trained providers are often transferred to other positions or posts. Conduct advocacy to retain providers for longer periods of time before they transfer.
- Your government system may already have pools of on-the-job family planning trainers or mentors. However, if a pool of qualified trainers and mentors does not yet exist, you will need to create, train and support new trainers and mentors.
- Sometimes adequate learning and practice time for on-the-job training is too short, due to the competing demands of everyday work. Following up formal training with more informal mentoring activities or discussion groups can help ensure that the training goals are fully met.