TCI UniversityHelp & Support
TCI University Video Tutorials
Registering for TCI University & Key Features
Exploring TCI University & Toolkits
Navigating the TCI Community of Practice
Frequently Asked Questions
Please check here before submitting a help request.
What is The Challenge Initiative?
The Challenge Initiative (TCI) offers a groundbreaking opportunity to have a dramatic impact on reproductive health for underserved urban poor communities by rapidly scaling up proven approaches from the Urban Reproductive Health Initiative (URHI). TCI is taking an innovative, demand-driven approach: rather than being chosen, participating cities self-select and bring their own resources (cash or in-kind) to the table. Such cities work with TCI’s in-country partners — called “Accelerator Hubs” — to design an evidence-based family planning program that is customized to their urban needs and circumstances and sustainable in the long term. Selected TCI cities will have access to the TCI University and a visionary financing framework.
What is TCI University?
TCI University provides the foundation for rapidly scaling up evidence-based interventions by transferring knowledge and skills built from the URHI experiences and cultivating a culture of learning, exchange and continuous improvement. Learning takes place in different formats across the four components of TCI-U: toolkit, coaching, training and a community of practice. Each of these are designed to support Accelerator Hub staff in East Africa, Francophone West Africa, India, and Nigeria to guide new geographies through the three-stage TCI process (expression of interest, program design, and implementation). Traditional classroom-based learning is kept to a minimum and is combined with other approaches or spaces to encourage social and experiential learning. This includes webinars, coaching sessions, peer-to-peer exchange through communities of practice, step-by-step guides, and multimedia resources and tools.
Who are TCI-U audiences?
There are three TCI-U audiences:
- Accelerator Hub staff: Individuals with many years of family planning experience, who will need to be oriented and trained on TCI tools and key competencies, such as coaching, adaptation and leveraging resources.
- Managers: Local government leaders (in existing and potential TCI locations) who make a political commitment and allocate local resources to strengthen family planning programs. They likely do not have a strong familiarity with family planning programs, but they have come to recognize the development benefits and return on investment for family planning.
- Implementers: Those at the front lines of project activities in existing and potential TCI geographies. Implementers are likely to be family planning, health, or supply chain management professionals who will need to learn how to adapt and apply evidence-based approaches and tools from TCI-U to implement and strengthen their own urban family planning programs.
How do I get involved?
To access all of the content that TCI-U has to offer and become a member of the TCI global urban reproductive community of practice, you will need to create an account. You can create an account by going to the ‘Register’ page on the top, right-hand side of the website. You will then be prompted to enter in your name and email address and to create a password. The email address you use and the password you create will be used as your login. After you register, a confirmation email will be sent to your account for verification. Please give the website 1-2 hours to generate this confirmation email.
I can’t log in. What do I do?
If you have already registered for TCI-U but can’t remember your password, go to the ‘Log in’ page and click on ‘Lost Password’. You will then be prompted to enter in your email address. You should receive an email where you will be able to change your password. If you have not yet registered an account with TCI-U, you will not be able to login. To create an account, follow the registration steps above. If you are still having login issues, please reach out to firstname.lastname@example.org.
I lost my password. What do I do?
If you forget your password, go to the ‘Log in’ page and click on ‘Lost Password.’ You will then be prompted to enter your email address. You should receive an email where you will be able to change your password.
How do I earn certificates?
You can earn a certificate for each of the approaches under the Program Areas of Services & Supply, Demand Generation and Advocacy in the TCI-U Global Toolkit. To earn a certificate, you must complete the short assessment related to the specific approach.
I can’t find the certificates that I’ve earned. Where can I locate them?
You must be logged into TCI-U to access your achievements and certificates. Once you are logged in, click on the ‘Profile’ on the top right-hand side of the website. This will bring you to your personal profile, which shows you your login information, the program areas for which you have registered and all of your achievements.
What’s the purpose of the note feature?
The note feature is a useful tool that allows you to type in and/or copy and paste relevant notes/text/URLs as you review an approach in the TCI-U Global Toolkit.
How can I use it?
When you are reviewing a specific approach in the TCI-U Global Toolkit, you simply click on the ‘Take Notes’ icon on the lower right-hand side of the page. This will open up a text box where you can type, insert URLs, make a bulleted list, and save or print the notes you take.
Where are my notes saved?
If you save the notes, you will be able to return to them at a later visit. These notes are stored in your Profile page.
I have a question about an approach. Where can I get an answer?
There are a few different ways you can get an answer to a question you may have about an approach in the TCI-U Global Toolkit. First, make sure to check the approach page within the TCI-U Global Toolkit and read through the material. If you still have a question, you can:
- Post a discussion at the bottom of the approach page where it says “Discuss”
- Make a post or comment in the Community of Practice
- Reach out to your Accelerator Hub representative