Client–Provider Dialogue: A Guide for Tackling Service Provider Bias

Client-Provider interaction and feedback promotes the sharing of correct information and create opportunities for service providers to hear directly from clients such that they can reflect on the pertinent issues that result from the biases of FP service providers.

The Client-Provider Dialogue approach was designed to explore how continuous dialogue between providers and clients can improve client-provider interactions, provide correct information and enable FP service providers to reflect on the effect of their biases on people. This approach brings to light consequences of provider’s actions if clients are denied services based on age, marital status, parity or socio-economic status.