The journey to accessing sexual and reproductive health (SRH) services starts long before a young person enters a clinic, pharmacy or health center. However, once there, her or his experience is vital to ensuring the continued use of SRH services. While the services and commodities provided to young people may not vary from those provided to adults, the manner in which they are provided does.

Different approaches for urban young people are necessary to address their needs, including perceived stigma, privacy needs, cost, and difficulty in accessing traditional facilities.