A woman’s or girl’s perception and experience when accessing health services is critical, especially when it comes to family planning services. It is important that women and girls encounter not only competent and nonjudgmental service providers at health facilities, but also a supportive facility environment – from the security guard to the front of the house staff.

Whole-site orientation (WSO) ensures that all staff working in a health facility – both clinical and non-clinical – become advocates for family planning (FP) and adolescent and youth sexual reproductive health (AYSRH) services and can direct, counsel and provide those services as appropriate to women and girls.

All facility staff receive “orientation” training to gain a basic understanding of family planning/AYSRH and its benefits. WSO helps to ensure that the facility is supportive for women and girls seeking family planning or AYSRH information or services.

WSO helps improve both family planning access and social norms among facility staff. That is why TCI considers it a gender intentional intervention. Below are the WSO interventions that local governments in TCI-supported hubs are using to create a more supportive facility environment for women and girls.