TCI Global Toolkit: Coaching Essentials

Coaching Tips & Tools

TIP: Don’t ask close-ended questions that call for a yes or no answer (such as “Did that cause a problem?”). Instead, ask open-ended ones, like “What effect did that have?”

Agenda (Steps 1-4)
  • What do you hope to achieve from our engagement
  • What do you need to accomplish from our discussion?
  • What would you like to take away from our conversation?
  • Based on the priorities of your team, what would you like to focus on?
  • How can our engagement help you with the current challenges you are facing?
  • What is your desired outcome or goal?
  • How will you measure success?
Awareness (Step 5)
  • What will change if you achieve this goal?
  • What's worked for you in the past?
  • What have you tried so far?
  • What strengths can you utilize in making this change?
  • What's the current situation?
  • What is in your control?
  • What can you learn from this situation?
  • If you could start over again, what would you do differently?
  • What's the cost of not taking action?
  • What’s the benefit of taking action?
  • What barriers stand in your way?
  • What changes are needed to move forward?
Action (Step 6)
  • Based on what we have been discussing, what are your next steps towards achieving your goal?
  • What are the possible outcomes?
  • What are your options moving forward?
  • What haven't you considered that might have an impact?
  • If you had all the resources you needed, what action would you take?
  • What information do you need to move forward?
  • What is a first step you can take?
  • How will you know that you've succeeded?
  • What resources do you need?
Accountability (Steps 7-9)
  • How can I support you with your plan?
  • Who do you have to support you?
  • How will you hold yourself accountable?
  • What can you try?
Follow-up conversation questions
  • How is your plan going?
  • What's working?
  • What have you learned so far?
  • What are the obstacles in your way?

TIP: Let your coachee do most of the talking. Remember that silence provides valuable thinking time: you don’t always have to fill silence with the next question.

TIP: The coach should remain coachee-focused and help the coachee figure out their plan for not only actions to be taken/next steps but how they will ensure their accountability to their plans.



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